Erle Top Student
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Computer will not turn on

Stream x360
Microsoft Windows 10 (64-bit)

Tried to use CCleaner to get rid of the old windows file.  Now I just get the Hp logo and the little dots running around in a circle.   Nothing else.    Thanks

 

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Regents Professor Regents Professor
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Computer will not turn on

I recommend you to perform the UEFI System and Component Tests
https://support.hp.com/rs-en/document/c01443317

Hope this helps, for any further queries reply to the post and feel free to join us again

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K N R K
Although I am an HP employee, I am speaking for myself and not for HP

I am an HP Employee
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Erle Top Student
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Computer will not turn on

The test passed, but no change to the computer.  Still have the circular dots going around and around.   Thanks

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Erle Top Student
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Computer will not turn on

Followed directions to Reload BIOS.   I still just get the HP logo then the dots going around in a circle.    Nothing More.

 

Thanks

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