04-25-2016 02:18 PM
04-26-2016 01:03 PM - last edited on 03-16-2017 09:48 AM by OscarFuentes
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I read your post about the notebook not starting, and wanted to assist you!
To start, can you provide me with the Product Number of the notebook? Here is a link you can use that will help you find your Model and Product Number:
How Do I Find My Model Number or Product Number?
In the meantime, how many times will the Caps Lock blink? The lights should blink 1- 6 times before starting again. Looking forward to your reply.
Have a great day!
I work on behalf of HP
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