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Rachael21
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Message 1 of 2
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Computer wont boot. Keep cycling from hp sign to black

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Please help me. I bought computer and it had my ex son password which I didnt know . So I messed around in settings.. I ended up getting password n doing factory reset.. but now computer wont boot into windows.. just shows hp sign then goes black over n over again

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Message 2 of 2
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Flag Post
HP Recommended

Computer wont boot. Keep cycling from hp sign to black

@Rachael21,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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