New laptop in April, have had intermittent Blue Scree of Death on numerous occasions. Have been on phone and chat with HP support for several hours, at lest 4-5 cases opened. Windows and BIOs were reloaded several times, no change. Shipped to HP support for repair, replaced Mother Board and same problem still exists. Trying to get refund or new computer since HP obviously has no idea how to fix defective laptop. Was supposed to be called back by escalation team 4 days ago, no response. How can I escalate this case to get something done other than online support which has no authority to replace an obvious lemon? I can’t afford to ship it back to HP for a few more weeks but also can’t try and conduct business with faulty product.
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