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Flag Post

Continued Blue Screen of death On new laptop after several HP Attempts to fix

HP Recommended
Model 15-dy1078nr
Microsoft Windows 10 (64-bit)

New laptop in April, have had intermittent Blue Scree of Death on numerous occasions. Have been on phone and chat with HP support for several hours, at lest 4-5 cases opened. Windows and BIOs were reloaded several times, no change. Shipped to HP support for repair, replaced Mother Board and same problem still exists. Trying to get refund or new computer since HP obviously has no idea how to fix defective laptop. Was supposed to be called back by escalation team 4 days ago, no response. How can I escalate this case to get something done other than online support which has no authority to replace an obvious lemon? I can’t afford to ship it back to HP for a few more weeks but also can’t try and conduct business with faulty product.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@JohnM58 Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

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