Corrupted HARD DRIVE. ran BIOS check to confirm. Received failure ID failure id

[DGerard1]

System would not boot.  Ran BIOS test and received failure id 

failure id 6CXTHH-96TBGL-XD7URG-61ER03 with product id

1UG64UA#ABL

Any ideas?

[Paul_Tikkanen]

Hi:

The error code you posted reports a Hard Disk 1 Full Test Failure.

You will need to install a new hard drive and reinstall the operating system.

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

HP 15 Laptop PC (AMD)* Model numbers: 15-bw0xxHP 15g Laptop PC* Model numbers: 15g-bx0xxHP 15q Lapto...

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

After you replace the drive, you can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use the utility.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

Since you have to use the utility on another PC, you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is:  1UG64UA#ABL