Critical Process died. Hp Envy x360 Ryzen 7

[Loder222]

Hi. I had problem at first with bluescreen code: 0xc0000021a when I had unplugged laptop from charger. I tried launch CMD in advanced option on boot, then I realised where the heck I have backslash( now I found it) I didn't enter almost nothing. Restarted computer and boom  bluescreen on plugged as well :"Cryptical process died" . Reset PC doesn't work, safe mode doesn't work, chkdsk can't  send log, SF scannow  as well can't work. I don't know what's going on , what happened and how fixed that first problem( then with 0xc00021a). I launched on boot test and hd test but didn't find anything. Anything has clue? Ow I can't use  tool from Microsoft to create bootable disk because I have on my second laptop error when I trying open that software.

[Kumar0307]

@Loder222, Welcome to the HP Support Community!

Let us run a test on the hardware components of the PC

1. Hold the power button for at least five seconds to turn off  the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. Perform System Test > Extensive test. Share the result

If all the test pass, you may use the HP Cloud Recovery Tool, refer to this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!