Current Extended warranty not reflected in my account for my printer

[WadeCody]

1) I have a currently active extended warranty for this printer, which is not reflected in my online account. I need to get it updated.

2) HP Smart app on my Android phone does not access my OneDrive data, When I select to print a Document, it only provides printing of PDFs and Photos, on my phone. I expected that if my phone was accessing my OneDrive, HP Smart would also.

[Kuroi_Kenshi]

Hi @WadeCody,

Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide:  https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here:  https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Best regards,

[WadeCody · Accepted solution]

• 1) I have since learned that the extended warranty is registered to Model: 7KW75A with the same S/N as my printer. However, my printer model is 7KR75AR. The R was dropped by HP during the registering process over the phone. As a result, when I review my account online, it shows my printer with the "R" is out of warranty. I have still been able to get support under the extended warranty plan. I would like for HP to correct the model number by tacking the "R" back on to the end of the printer model number as registered for the extended warranty contract. Then, I can see online that it is still under warranty.

2) All my data files are backed up into the OneDrive Cloud. When selecting a document to print with HP Smart on my Android phone, the next screen provides two print options: PDFs and Photos. I have since discovered that if I select the PDF option, I then get the opportunity to select my OneDrive to find a document to print. Issue resolved. However, it seems silly to not include the OneDrive option when appropriate on the same screen instead of forcing the user to make an illogical selection before allowing the user to select the OneDrive option.

[Garp_senchau]

@WadeCody, Welcome to HP Support Community,

Thank you so much for posting your query! My colleague @Kuroi_Kenshi is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

I’m here to help, and together, we’ll work through this!

Could you please share the case ID provided by the HP agent via private message?

Also, if you are currently with an HP agent working on the issue, I recommend waiting for their response.

Additionally, I see that my colleague has already shared the link to raise a warranty dispute. Kindly confirm whether you have submitted the dispute. Let me know if you need any further assistance with the warranty process.

Thanks for your feedback about the HP Smart app. We really appreciate you taking the time to let us know how we can do better.

Take care, and I hope you have an amazing day ahead! 😊

Problem solved? 🎉 That’s fantastic! If you could mark this as the Accepted Solution, it would help others find their way here faster. And if you found this helpful, a simple ‘yes’ would mean a lot – it makes my day and gives this reply a little street cred! 🏅

Regards,

[WadeCody]

Thank you for your response. Yes. I tried the link provided by Kuroi_Kenshi to check the warranty status. However, I found no option for selecting a warranty issue. I have also been unable to find the case number. Would it be by email or texting?

[Kuroi_Kenshi]

Hi @WadeCody,

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

First Name:

Last Name:

Serial Number:

Product ID:

Contact number:

Full Address:

Country:

Pincode:

Email:

Best Time to reach: 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you get back up and running! 

Best regards,