DV6 Windows loading freezing.

[OzzieMouse]

I am using HP Pavilion dv6- laptop with Windows 7 64 bit. Yesterday while running, the laptop suddenly had a black out and without any warning or message the power went off (Battery was full and it was also connected with power cable). After that when I tried to start, it showed me the option of "Using safe mode or Normal". I tried both options, but all the time the laptop stucks at Windows loading logo/screen.
I was given this HP DV6 and it had windows 7 on it but when i tried to load it windows stops at windows screen and doesn't continue to load i tried startup recover with no luck all it says that the end of the log is root cause found  "a recent driver installation or upgrade may be preventing the system from" . I tried to reinstall windows from the partion but it doesn't seem to work. I then reinstalled windows 7 from a separate disk and it worked..but once i went through the device manager and updated the drivers and restarted the system froze on again. so i'm not sure if it is a driver or a device a driver is starting to active during startup.
I've gone through all the HP diagnostics and only issue that showed up was the battery. 
So since i'm unsure what the issue i have i may have wipe all partitions format and reinstall then install any drivers that show up in device manage with a yellow triangle one at a time and restart the system each time to see what is causing the failure.

[OzzieMouse]

Sorry tried to delete this but couldn't after posting the edit.

[KrazyToad]

@OzzieMouse

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you run a System Test to confirm the Hardware Functionality first
 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Test

If all the Tests pass, try a System Recovery using the Recovery Media.

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file inorder to install Windows operating system. Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform a System Recovery (Windows 10)

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[OzzieMouse]

Hi

@KrazyToad
Several of the tests finished early because the battery is faulty and the tests showed nothing wrong with the HD or memory .
At the end i ended up having to delete all partions because even the recovery tools on the partitions I wasn't able to access, so i had to reformat the drive compleley and install a windows 7 then windows 10. I then installed drivers one by one onto win 10 and restarted each time. What i found out is that the video chip is either faulty or the drivers are as windows 10 is now giving an error code 43 if either amd or intel driver is active. So the whole problem is with the video chip and/or drivers. Also as i don't have recovery software for the HP DV6 i had to use a generic install. Can i get a HP recovery disk sent to me?

[OzzieMouse]

Hi

@KrazyToad
Several of the tests finished early because the battery is faulty and the tests showed nothing wrong with the HD or memory .
At the end i ended up having to delete all partions because even the recovery tools on the partitions I wasn't able to access, so i had to reformat the drive compleley and install a windows 7 then windows 10. I then installed drivers one by one onto win 10 and restarted each time. What i found out is that the video chip is either faulty or the drivers are as windows 10 is now giving an error code 43 if either amd or intel driver is active. So the whole problem is with the video chip and/or drivers. Also as i don't have recovery software for the HP DV6 i had to use a generic install. Can i get a HP recovery disk sent to me?
sorry can someone please delet this one.. was trying to reply to @krazyToad comment but it seems to go under the main comment.

[KrazyToad]

@OzzieMouse

I suggest you run a System Test to confirm the Hardware Functionality first
 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Test

If all the Tests pass, try a System Recovery using the Recovery Media.

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file inorder to install Windows operating system. Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform a System Recovery (Windows 10)

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[OzzieMouse]

You told me all this in your first reply and i replied my answer in my second reply. 🤔

[KrazyToad]

@OzzieMouse

My apologies

You can contact HP Support in your region and check if they have the HP Recovery Media

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

[OzzieMouse]

Hi
I'm getting page errors and not loading and when it does load it tells me to down load some sort of chat on my mobile which i don't want to. I'm on pc and use that.
Could you please email me the files what would be on a USB so i can do something please.

[The_Fossette]

@OzzieMouse

We do not have the option to email the recovery files. However, you try creating a recovery tool following the steps in the article shared previously.

Cheers!