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1Moonsta
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Message 1 of 4
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Dead HP Spectre x360

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HP Spectre x360

I am yet another with a dead laptop.

Quoted 500$ to ship and repair!

What disgusts me is :

A: I've rarely used it

B: it is a known failure of motherboard 

C: no recall to fix

 

So this company is in effect, charging us more money for a working computer. This is so wrong!! Last HP product I'll ever buy. As if they even care!

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 4
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@1Moonsta, Welcome to the HP Support Community!

 

To assist you better, kindly elaborate on the issue so that I or other community experts can assist you.

Is the Notebook not powering ON?

Do you get any errors?

Did you run the hardware diagnostics test and obtain a failure code?

 

Keep me posted. 

KUMAR0307
I am an HP Employee

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1Moonsta
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Message 3 of 4
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Ive tried everything. Spoke with someone after being on hold for over an hour. I will be sending it back for repair.

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Kumar0307
HP Support Agent
HP Support Agent
18,971 18,973 1,351 1,562
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@1Moonsta

 

I understand. Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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