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HP Recommended
HP Pavilion 15-cd040wm
Microsoft Windows 10 (32-bit)

Yesterday I went to factory reset my laptop and now its stuck in a loop of loading at the hp loading screen, screen goes black, then starts all over again, for about 8 hours now, I did some research and did some diagnostic work, and got this from the diagnostic "GPN63I-8SFAQD-MFPURF-60XU03" I then removed the battery (did some cleaning while I was in there) held power for 30 sec, plugged in the ac adapter then powered it on, nothing at all changed.

3 REPLIES 3
HP Recommended

@ItsBrokeAgainX2 -- is there any message, in English, just before producing that error-code?

Which of the HP Diagnostic tests was running, at the time of the generation of the error-code?

 

HP Recommended

@ItsBrokeAgainX2 

We're not able to check that code because it has typos -- our checking routine says it is invalid.

 

I can certainly understand the desire to do factory resets -- given the prevalent view that such an action, though extreme, will fix a variety of mysterious problems and return a troublesome PC to working condition.

Problem is -- that very often is NOT the case and if there is any hardware issue at all, which is nearly always the cause with a SLOW PC (which is why most folks do the factory resets), you end up trashing your PC and rendering it useless. So, you trade a SLOW PC for a non-working PC. Not a good trade -- and certainly not what you intended.

In addition, if you start the reset and it does not complete but hangs or crashes before done, that is almost certainly an indication of a failing drive.

So let's check for the drive failing, if your PC is new enough to support UEFI, you can use these steps to test the drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.

If the test will not run or if it fails, that indicates that your drive has failed and would need to be replaced.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

@ItsBrokeAgainX2 & @WAWood -- a totally-different way to test the health of the disk-drive, if you are comfortable with working with computer hardware components:

  1. remove the disk-drive from the notebook computer.
  2. take a working computer, and download & install & run the free SPECCY software.
  3. expand SPECCY's "Storage" section, and expand the "SMART" section.  See: https://en.wikipedia.org/wiki/S.M.A.R.T
  4. Look at the "statistics" for the disk-drive, to get familiar with "normal" values.
  5. Shutdown the computer.
  6. Disconnect the data & power cables from the CD/DVD device, and connect those cables to the disk-drive you removed from your notebook computer.
  7. Restart your computer, and run SPECCY.
  8. Again, expand the "Storage" section, and select the newly-connected disk-drive, and look at the SMART statistics, looking for "warning" tags.

While this is more complex than running the HP Diagnostics software on the notebook computer, it may provide additional information about the "health" (or lack thereof) of the notebook's disk-drive.

 

"Tool belts are needed when the labourer has a need for more than one tool".  SPECCY is a nice tool.

 

 

 

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