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Locked

‎05-21-2019 09:35 PM - last edited on ‎05-21-2019 09:47 PM by Retired

HP Recommended
Product: Elitebook 8740w
Operating System: Microsoft Windows 7 (64-bit)

I am trying to reflash the BIOS on my laptop, however, when I try to boot into BIOS recovery mode by pressing Windows Key + B (or V) before startup, the utility does not launch, even after waiting at a black screen for over 90 seconds. Likewise, when I boot the USB with the recovery image directly from the BIOs menu, when I try to update the BIOS from the software on the USB, it asks for a password which I don't know. I assume this is the BIOS administrator password, which I also don't know. Is there any way to reset this password? I have tried entering it three times to receive a code, but instead, it simply goes to an "authentication failed" screen without giving me a code. I have also tried removing the CMOS battery for 90 seconds, also to no avail. Is there any way to reset this password? How can I solve these two issues?

 

Product No. SK111UP#ABA

Serial No.[edit]

BIOS Rev. 68CAD Ver. F.08

 

Thank you

1 REPLY 1

‎05-21-2019 09:49 PM

HP Recommended

@bobb7912

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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