Don't see HDD

[OrgInf]

Hi I receive this message at boot
Boot device not found

HARD DISK (3F0)

PRESS F2 for DIAGNOSTICS

HARD DRIVE CHEK

QUICK CHECK

AND RECEIVE MESSAGES SMART CHECK : NOT INSTALLED SHORTDST: NOT INSTALLED

I HAVE REPLACED A DISK WITH A NEW AND I RECEIVE THE SAME MESSAGES

ON THE BIOS CONFIGURATION THE HDD DON'T APPEAR.

I suppose that the problem is on the mother board, before acquire a spare part I needd to be shure that it's damaged.

Which test I can do to verify it?

Can you help me how to solve it?

Thanks

[praveen196]

@OrgInf Welcome to HP Community!

I understand that the hard drive is not detecting in the BIOS.

The issue seems to be the hardware part, I would suggest you contact our phone support and check for the support option. They will help you.

Or you contact the local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!