• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-04-2024 07:10 PM

HP Recommended
Product: HP EliteBook 650 15.6 inch G9 Notebook PC (4D172AV)

I have a Windows 10 USB ISO that works fine on another notebook but on Elitebook It doesn't boot up. Secure Boot is turned off, and HD has been wiped. How can I boot the ISO image? Only screen I get is the HP Wolf Security logo and just sits there. 

On another occasion I got HP Recovery screen where it says your PC/Device needs to be repaired, error code 0x0000017. You need to use recover tools....etc.  How can I get these tools?

Category:
1 REPLY 1

‎05-05-2024 04:37 AM - edited ‎05-05-2024 04:54 AM

HP Recommended

@ShibbyShaggy.

 

You can use HP Cloud Recovery Client that creates a bootable recovery usb drive that reinstalls Windows, drivers and HP software and apps. Click the link below for more info.

HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Support

 

You can download the recovery tool from your model's driver download site (it's in the "Software-Security " section).

HP EliteBook 650 15.6 inch G9 Notebook PC Software and Driver Downloads | HP® Support

 

If you use another PC to run the recovery tool, you'll be prompted to enter your model's serial number which is found on the back cover of your laptop.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.