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jordi1 Honor Student
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Elitebook BIOS lock after Win10 update

Elitebook 2170p
Microsoft Windows 10 (64-bit)

I have updated my laptop to Windows 10 x64, and I have updated some tools like Security stuff and so.

 

 

I cannot upgrade the BIOS, because is asking for a password I didnt set.

 

I have seen some posts asking for SMC.BIN file to flash it again, and recover the access.

I have UUID and serial available.

 

Please, let me know how to proceed.

 

 

thanks.

jordi

 

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Elitebook BIOS lock after Win10 update

Hi,

 

Unfortunately,  there are no 3rd party tools that will work for this particular model and as the smc needs to be customised for the individual machine, you'll need to Contact HP Business support with the uuid and serial no. so they can generate the correct smc for your notebook.

 

Regards,

 

DP-K

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Elitebook BIOS lock after Win10 update

Hello @jordi1,

 

 

We are sorry as there is no master password or generator for EliteBooks or ProBooks.

 

HP Business Notebooks such as Probooks  or Elitebooks have more stringent security than consumer models infact they don't produce 'halt codes', the password cannot be derived from the Serial Number and the code is stored in non-volatile memory so removing the RTC cell will not reset the password in this case.

 

 

  1. Please Contact HP Business Notebook support they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

                                   When talking to the HP rep ask them to escalate your service request.

 

 

 

Please read this post :

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Elitebook-2170p-Password-BIOS...

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

 

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jordi1 Honor Student
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Elitebook BIOS lock after Win10 update

hi,

 

thanks for the replies.

 

I understand the process.

And the laptop is a business series, but used for personal use.

 

its not associated to any business account.

 

How can I solve the issue? because on that business support website I can only create a case with a customer account, which I dont have.

 

I can provide serial and UUID when needed, to get the .bin file.

 

jordi

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Elitebook BIOS lock after Win10 update

Hi,

 

I'd try calling directly and explain the issue - there should be a contact number listed for business machines.

 

Regards,

 

DP-K

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Elitebook BIOS lock after Win10 update

Hello @jordi1,

 

1. Begin by dialing 1-800-334-5144

2. Say "EliteBook" or "Elite Desktop" when the voice automated routing system asks for a shortcut

3. An Elite accredited representative will be connected to your call, ready to help

 

 

Go to this link : http://www8.hp.com/us/en/contact-hp/business-support.html

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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