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Locked

‎11-06-2019 03:54 PM

HP Recommended

My laptop is stuck on a black screen with a blue bar in the middle, with white text it reads, “Enter Administrator Password it Power On Password” and I haven’t set either of those. I’ve tried using the old Password it used to have, passwords I use, none of it works. When I fail three times it pops something up that says, “System Disabled [ i 92982593 ] “. Please help

1 REPLY 1

‎11-06-2019 04:09 PM

HP Recommended

2nd and final Notice:

 

@NovaLeArtist

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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