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‎01-24-2017 01:01 PM

HP Recommended
Product: hp stream 14 notebook

some thing has happened to my laptop. Its a blue screen saying enter administrator password or power on password. The code after trying three times is 55ff7f99

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-25-2017 08:57 AM

HP Recommended

Greetings @tony1234561,

 

Welcome to HP Forums and Thanks for the post. 

 

As I understand the computer is asking to "power on password" and you need assistance with the same.

 

You would have to contact HP phone support for a hardware service as the motherboard may require a tattoo/Bios Flash.

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Chimney_83
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-25-2017 08:57 AM

HP Recommended

Greetings @tony1234561,

 

Welcome to HP Forums and Thanks for the post. 

 

As I understand the computer is asking to "power on password" and you need assistance with the same.

 

You would have to contact HP phone support for a hardware service as the motherboard may require a tattoo/Bios Flash.

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No
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