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Message 1 of 2
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Flag Post

Envy 15 J is not turning on

HP Recommended
HP envy 15 j040us
Microsoft Windows 10 (32-bit)

Hi.  I'm facing a problem with my laptop. It is not turning on , it was shutdown properly but now nothing happening nor any activity is visible on pressing power on butter. Battery and charger are okay.

 

 

 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi@AtifEnvy, Welcome to the HP Support Community!Apologies for all the inconvenience. Request you to follow the below troubleshooting steps

 

Perform the below steps: 

If the computer does not start, the LED lights do not glow, and the display is black, 

you can perform one or more of the following actions to resolve the no power issue: 

  

(Click on the blue letters to get more details about each step) 

  1. Examine the adapter and power cord for physical damage 

  2. Test the power from the AC wall outlet to the notebook connector 

  3. Start the computer using the battery only 

  4. Check that the lid switch moves freely 

  5. When you have completed the troubleshooting steps, there should be power available to the computer. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning. 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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