Envy 17m Interupted update and now won't start

[LIONLADY]

So, this has been a continuing issue for me, I'm an impatient person, and I think I've just turned my Envy into an expensive paperweight. Here's the thing: The Envy doesn't "do" anything to let you know that IT is doing something. That is, the screen goes black and it just sits there, clicking or whirring sometimes. No helpful little visual counter, it just sits there silent, until it's finished. 

I tried to update some HP something yesterday, and I didn't see, "this will take a while" or any indication of the time needed. I started the update and got the black screen while it "did" something. I waited, and waited. Heard no helpful clickings or whirrings, I pressed buttons. Nothing. I folded the screen down. Opened it, nothing. I walked away and came back. Still nothing. At any rate, I'm not sure what I did. But obviously I interrupted it. Now it will power on (I hear the cooling fan and the power button LED goes on), but it doesn't do anything. Black screen only.

I tried HP virtual assistance, but was unable to find the "Beats" button for the only hard reset the VA offered that seemed right. Can someone clue me in on how to do a hard reset on this laptop/notebook?

[asmita6658]

Hi @LIONLADY

Welcome to the HP Support Community. 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, try these steps -

Step 1 Hard Reset -

1. Shutdown the computer. 
2. Unplug all the Adapter and peripherals connected. 
3. Remove the Battery.  (This step is not applicable to PCs with built-in batteries). 
4. Press and hold down the power button for 15 to 20 seconds. 
5. Plug-in the Adapter and put the Battery back into the computer. 
6. Try to turn on the computer. 

Step 2 BIOS Restore - 

1. Shutdown the computer. 
2. Hold down the Windows and B button together while the computer is still turned off. 
3. Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears. 
4. Follow on-screen instructions and click on OK
 

Step 3 System Restore - 

1. Shutdown the computer.

2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3. Press F11 once for System Recovery.

4. Choose the Keyboard Layout.

5. Click on Troubleshoot.

6. Go to Recovery Manager and click on System Restore.

7. Choose a Restore point or a Restore date when the computer was working fine.

8. Click on OK to initialize the System Restore.

If the issue still persists, run the diagnostics test -

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. Click Extensive Test.

Hope this helps! Keep me posted. 

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Have a great day!