Envy Laptop won't turn on, but the AC adapter light is on

[YAYA528]

I have tried a hard reset--at least I think I did it correctly. The adapter plug in light is glowing white when plugged in, but turns off when adapter is removed. I cannot hear any fans or any noise at all when I press the power button.

[The_Fossette]

@YAYA528

I reviewed your post and I understand that the computer is not booting to Windows.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04718479

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[YAYA528]

I have tried the hard reset, but still no lights or fans when I press the power button. I can’t seem to get ahold of anyone at hp, or find a phone number to contact someone to see what I can do to fix the computer. 

[The_Fossette]

@YAYA528

It looks like a hardware issue. Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[YAYA528]

Hi!

I do see the Chat option, which I have tried, but the helper always ends up going silent and not replying once I give them the product information. I cannot find a phone number ANYWHERE! I just really want some help getting this hardware fixed, and I cannot get a hold of anyone to help me. 

[The_Fossette]

@YAYA528

Send me a private message with your region (Country) and I will share the contact information.

Thanks!