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Envy M7 won't turn on

HP Recommended
Envy M7 Notebook
My HP Envy M7 notebook won't turn on. The orange AC light is on when the charger is plugged in, but there are no other LED lights on and the computer is unresponsive to the power button (no fan, no lights, etc).

A few weeks ago my computer was completely unresponsive and no LED lights were on, including the charger; and a few months before that it was unresponsive except for a blinking power button. In both those instances the problem was fixed by me taking off the computer back & using compressed air, but no luck this time.
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Hi! @Emsca, Thanks for stopping by the HP Support Forums!

 

I understand you have issues powering on your laptop.

 

Don't worry I'll to help you out.

 

Did you make any software or hardware changes on your laptop?

 

Have you tried charging your laptop using a different adapter?

 

Please provide the product number of your PC to assist you better.

 

As you mentioned you have issues powering on your laptop.

 

Check if the pin inside the DC or charging port is bent or broken.

 

Try the steps recommended below.

 

To perform a power reset on a laptop with a sealed or non-removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.
 

 

Please perform below-shown steps to resolve the issue:


Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon

 

Also, Try running a battery test on your PC using HP support assistant and check if the battery is functioning correctly.

 

Refer this article to know more information about using HP support assistant.

 

If the issue still persists after trying out the steps. It is a hardware issue with your PC. 

 

Please contact HP support for service options.

 

Link to contact HP.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Hope to hear from you soon!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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