cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 0 0 0
Message 1 of 2
153
Flag Post

Envy Won't Quit RESTARTING!!!!

HP Recommended
Envy m6-ar004dc
Microsoft Windows 10 (64-bit)
I have had trouble with this computer since day 2. I had problems with HP Support so I uninstalled it and tried to install it again and it would not install at all. Two of your techs even tried to take control of my computer and do it. Now it is giving me a blue screen and saying that it has encountered a problem and has to restart. I cannot have it doing this during a test online. Every time it restarts it gives a different error. I even tried to restart it in safe mode and it gives me the blue screen.
1 REPLY 1
Highlighted
Level 17
Level 17
44,714 38,171 3,354 14,104
Message 2 of 2
Flag Post
HP Recommended

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run some tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation