07-29-2013 01:07 PM
I have a few issues with my laptop. The laptop is about 3 months old and is not working the way it should with very simple stuff. I'm in school now for game art and design and needed a more powerful computer then what I was using before so I bought a custom quad edition to help with that. My problems with it come from the wireless connections and the "sleep" mode.
From time to time the laptop just drops the internet connection if I'm on wireless. I'm not sure if it does this with a wired connection or not. When the wireless connection disconnects, it does not reconnect. When I click on the wireless bar symbol on the lower right hand side to bring up the connection options and attemp a reconnect, nothing comes up. Its as if the symbol is a dead button not linked to a command. I cant even reset the driver or the wireless option as its like the whole wireless system is just dead. This forces me to restart the whole system to get it working again. This is very inconvenient.
The screen is another thing. When I close the lid on the laptop, its suppose to go to sleep mode. When I do this and open the lid up, the computer should wake up, bringing me back to the logon screen. It does not. The screen stays black and never turns on. The computer is still powered but the screen never turns on. This forces me to do a hard turn off and restart. This can force me to lose a lot of work and did one time. I run a lot of graphic software on my computer and I cant afford to lose anything.
Both these problems should not exist on modern laptops and I spent over 800 for this computer. I need to know what going on here.
07-30-2013 02:12 PM - last edited on 04-20-2016 08:47 AM by OscarFuentes
08-01-2013 02:19 PM
I would first recommend that you update your BIOS, it includes an update that helps optimize the memory system for better performance and they could definitely help you out a lot.
Here is a link to the BIOS update: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-115745-1&cc=us&dlc=en&lc=en...
Try that and let me know if it helps any.
Best of luck,
08-01-2013 05:15 PM
08-01-2013 05:43 PM
08-02-2013 11:25 AM
The computer still does not go into sleep mode properly. Could it be due to a overheating problem. I noticed when the fans are working hard, it does not power off like it should when I close the lid.
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