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Message 1 of 2
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Flag Post

Envy keeps powering down and have to separate brick

HP Recommended
Envy 17inch
Microsoft Windows 10 (64-bit)

I have an Envy laptop that’s a few years old. It hasn’t been used in probably 2-3. I went to power it on and it came on and then will shut down. 

Oddly the only way to get it to turn on again is to unplug the brick from the chord plugged into the ac power. Then it will come back on. 

If I merely unplug the laptop power altogether it doesn’t come back on. 

I can sometimes run it long enough to do some diags but sooner than later it will shut down. 

does this sound like a brick problem?

 

Thanks!!

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@MichaelFL

 

I reviewed your post and I understand that the computer is shutting down randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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