11-28-2019 06:04 AM
My laptop fails to power on. The power cord has been validated as working with another laptop. No light is shown with the power cord plugged into the Envy X-360. I have executed the procedures outlined to do a hard reset without success. The laptop is less than a year old from purchase date. Any ideas on how to resolve?
11-30-2019 04:10 PM
Welcome to HP support community.
- Examine the adapter and power cord for physical damage
Test the power from the AC wall outlet to the notebook connector
Start the computer using the battery only
Check that the lid switch moves freely
When you have completed the troubleshooting steps, there should be power available to the computer. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning.
If the battery does not accept the charge or the notebook does not turn on without the AC adapter, contact HP to order a replacement battery.
I hope that helps.
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12-02-2019 01:56 AM
Thank you for taking the time to respond. The Envy x360 has all components sealed inside the computer. There is no replacement of the battery that can be done without shipping the laptop back to HP. Submitted a warranty dispute. Apparently this is a common problem with the Envy and others have had to ship back for repair, multiple times. I am disappointed with my purchase that I have two more payments on.
12-02-2019 02:01 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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