11-12-2019 01:07 AM - edited 11-12-2019 01:12 AM
Recently my Laptop has been having this issue where
when I start it up, I get a black screen and then the following text:
Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:
1. Insert you Windows installation disc and restart your computer (I no longer have this).
2. Choose your language settings, and then click "Next."
3. Click "Repair your computer."
Info: The Boot Configuration Data for your PC is missing or contains errors.
I no longer have the Windows Installation Disc. It also keeps restarting itself every 10 seconds or so, turning on and off. And searching online didn't give me good results either. Can I get some help?
7th gen AMD S10-9600P APU
15.6" diagonal HD touchscreen
8GB system memory
1TB hard drive.
Windows 10 64-bit.
11-12-2019 01:58 AM
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.
Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.
On the Choose an Option screen, click Troubleshoot, and work your way through the screens.
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)
For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
A 3rd party site like…
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.
Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.
You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:
C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf
Then you can try System Recovery Options / Advanced Options shown in the screenshots.
NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.
From either the C:\ or the X:\ prompt try the following
If the above FAILS then please try:-
Little Boy Blue, come blow your horn.
11-13-2019 02:50 AM
My last resort would be to remove the Hard Disk and backup all my files onto an hard drive by slaving it then run OS recovery by pressing F11 function key.
I hope this helps...
LET ME KNOW HOW YOU GO.
George Tokau of Papua New Guinea
11-14-2019 04:11 AM
Your Drive has either failed OR is about to.
BACKUPS while/IF you can.
Recovery Media when you can.
New Hard Drive when you can.
Little Boy Blue, come blow your horn.