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‎09-20-2017 06:54 PM

HP Recommended
Product: 15-br077cl
Operating System: Microsoft Windows 10 (64-bit)

 

I just purchased this computer a week ago.  From the time I enter my pin it takes over 7 minutes for my computer to actually start, average time 7 minutes 22 seconds.  And the battery life description says "take on the day without worrying about recharging."   Unfortunately, my day is longer than 4 hrs.  Do I have a lemon or is this normal?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2017 06:58 PM

HP Recommended

HP has just released a patch to address this issue.

Wait 5-10 minutes for black screen to move on to desktop and install the patch.
Patch download:
http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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2 REPLIES 2

‎09-20-2017 06:58 PM

HP Recommended

HP has just released a patch to address this issue.

Wait 5-10 minutes for black screen to move on to desktop and install the patch.
Patch download:
http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎09-21-2017 04:13 PM

HP Recommended

Outstanding - problem resolved.  Thank you

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