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‎01-03-2020 08:40 AM - edited ‎01-03-2020 09:29 AM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

On startup my laptop has started showing "F1 System Information" and the B, N & delete buttons have stopped working. I have reistalled Windows 10 deleting everything and updating the Bios to the latest from the HP wesite ut it has ot resolved the issue. I have cleaed the laptop keyboard with compressed air but still no change. Does anybody know a resolution please?

1 REPLY 1

‎01-06-2020 12:39 PM

HP Recommended

@Steve_FD
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  
Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

NOTE: Bluetooth devices are not currently supported.

  1. Download the latest version of HP PC Hardware Diagnostics.

  2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

    Run HP PC Hardware Diagnostics Windows as an administrator

  3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

    Running the Keyboard Test

  4. Click Run once to begin the test.

    The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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