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GONZALO06
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Message 1 of 2
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FAILURE ID 24 DIGITS

HP Recommended
Notebook HP 15 db001la
Microsoft Windows 10 (64-bit)

Hi My notbook doesn't work , black screen, I ran the testing drive with this failure GTX84K-93VAM5-XD7W2J-60RK03 

The Product ID 3PX89LA

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Paul_Tikkanen
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
GTX84K-93VAM5-XD7W2J-60RK03OK00000000006/14/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c06719946.pdf

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can use another Windows PC with Windows 7 64 bit or newer to create a bootable USB recovery drive with the HP cloud recovery tool, that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

Equipos HP de uso personal - Uso de la herramienta de recuperación de HP en la nube (Windows 10, 7) ...

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