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3F021
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Message 1 of 2
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Flag Post

FAILURE ID: RK7QQX - 95UA91 - MFPW2J - U09K03

‎10-15-2020 06:16 AM

HP Recommended
Product: HpP Laptop 14-bs1xx, 1KU71UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

When I run the quick test on storage it gives me Failure ID: RK7QQX - 95UA91 - MFPW2J - U09K03 but the computer still works, but I know the storage has a problem with it.

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Paul_Tikkanen
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Message 2 of 2
Flag Post

‎10-15-2020 07:32 AM

HP Recommended

Hi:

 

Unfortunately, all the code report provides is this...

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
RK7QQX - 95UA91 - MFPW2J - U09K03Failed 1/1/01    

 

I would recommend you back up any files you don't want to lose and be ready to install a new hard drive when the notebook doesn't boot up.

 

Below is the link to the service manual.

 

http://h10032.www1.hp.com/ctg/Manual/c05485573

 

You can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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