cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
3F021
New member
1 0 0 0
Message 1 of 2
137
Flag Post

FAILURE ID: RK7QQX - 95UA91 - MFPW2J - U09K03

‎10-15-2020 06:16 AM

HP Recommended
Product: HpP Laptop 14-bs1xx, 1KU71UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

When I run the quick test on storage it gives me Failure ID: RK7QQX - 95UA91 - MFPW2J - U09K03 but the computer still works, but I know the storage has a problem with it.

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
141,273 64,837 22,030 33,947
Message 2 of 2
Flag Post

‎10-15-2020 07:32 AM

HP Recommended

Hi:

 

Unfortunately, all the code report provides is this...

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
RK7QQX - 95UA91 - MFPW2J - U09K03Failed 1/1/01    

 

I would recommend you back up any files you don't want to lose and be ready to install a new hard drive when the notebook doesn't boot up.

 

Below is the link to the service manual.

 

http://h10032.www1.hp.com/ctg/Manual/c05485573

 

You can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation