FAILURE ID : UBQ942-9AQAHG-XD7W2K-619D03

[LambrosK]

Hello,

while i was updating windows 10 to the 20H2 version, at the point of restart, the notebook gave the message:

"Boot Device Not Found

Please install an operating system on your hard disk

Hard Disk (3f0)

F2 System Diagnostics"

By pressing F2 and doing the "Hard Drive Check" I get the message:

"SMART Check : PASSED

long DST : FAILED

FAILURE ID : UBQ942-9AQAHG-XD7W2K-619D03
PRODUCT ID : 5CS22EA#AB7

Hard Drive 1"

Please advice.

Thank you.

[Paul_Tikkanen]

Hi:

Below is the failure report generated by the code you posted, minus your notebook's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

UBQ942-9AQAHG-XD7W2K-619D03

OK

XXXXXXXXXX

2/17/21

305

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Full Test Failure

You will need to install a new drive and reinstall the operating system.

I can't find any specs on your notebook, but if it has a 2.5" mechanical hard drive, you may want to consider replacing it with a better performing 2.5" solid state drive (SSD).

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

h10032.www1.hp.com/ctg/Manual/c06691790.pdf

After you replace the drive, use the HP cloud recovery tool with another PC running W7 64 bit or newer, to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use that utility...

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

[LambrosK]

Thank you for your reply.

So, in other words, a simple windows update broke my hard drive?

This is totally unacceptable.

It's like I should be afraid of doing simple and necessary updates..

[Paul_Tikkanen]

You're very welcome.

It may be totally unacceptable, but it is what it is.

It is not a matter of if a hard drive will fail but a matter of when.

Yours happened to fail a bit early.

I do not work for or represent HP, so please don't use me to vent your frustrations.

[LambrosK]

yeah, I know you don't represent HP and had no interntion to use you to vent frustration.

Just wanted to share my thoughts with you and anyone that might read this.

Again, thank you for your help.

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

I suggest you contact the HP executive team at the link below, and let them know your thoughts.

Executive Team: CEO email | HP® Official Site