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‎11-23-2023 09:05 PM

HP Recommended
Product: 15-bw036nr

My HP laptop has a black screen and is boot looping to Automatic Recovery.  When doing a test it fails with a DST Failure and provides a Failure ID of 9LW2JW-8TDBS7-XD7UQK-60XH03.

 

Can you please decode the failure for me and help me understand the issue?  Thank you

Tags (1)
2 REPLIES 2

‎11-23-2023 10:21 PM

HP Recommended

@AlanBreese 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10/11. please use Cloud Recovery tools


                   https://support.hp.com/us-en/document/ish_4511095-4511141-16


Regards.

BH
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‎11-26-2023 03:02 PM

HP Recommended

Although the HP Support Assistant indicated my laptop was supported by the Cloud Recovery Tool, when I booted from the created USB drive it then indicated my model was NOT supported by Cloud Recovery.  Can you help me resolve this issue as I prefer not to purchase another copy of Windows.  Thank you.

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