FALLO 989GHA-8NA9R8-XD7UQJ-60RB03

[MARC-65]

Cuando enciendo el PC me aparece una pantalla EN NEGRO con menu ;  direccion de soporte y un sistema de autochequeo de fallos, si accedo a chequer me da como resultado ;

Accion recomendada : ejecutando DST

ID de falla : 989GHA-8NA9R8-XD7UQJ-60RB03

Si no elijo ninguna opción y presiono ENTER, paso sin mas a la pantalla de inicio y desbloqueo normal, meto mi clave y el PC funciona normalmente.

Como puedo eliminar esta pre-pantalla y de que fallo me indica con esta serie de numeros y letras,

Gracias

[Paul_Tikkanen]

Hi:

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

http://h10032.www1.hp.com/ctg/Manual/c05227786

You may want to consider purchasing a better performing, normally more reliable 2.5" solid state drive (SSD).

After you replace the drive, you can reinstall W10 by creating a bootable USB flash drive installer, using the HP cloud recovery client tool.

Here is an info link for how to use that utility.

https://support.hp.com/us-en/document/c06162205

[Cheron-Z]

@MARC-65

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