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‎03-29-2021 11:26 AM

HP Recommended
Product: 15s-fq1002na
Operating System: Microsoft Windows 10 (32-bit)

Hi all , got a 15s-fq1002na which i need to install windows 10 from usb on , the origanal os was windows 10 64bit , but software i need to run is only 32bit comapatable as it will not install 64bit drives , so deleated all partions on hard drive with paragon , downloaded from microsoft the install usb , got it booting into setup but when it gets to laungage selection  then it freezes / locks out keyboard mouse built in and usb ones , which i presume is a security built into the mb or bios or simular , anyone got any ideas on how to get over it . as support are about as much use as a inflatable anchor and just say they will only support exsisting software and want me to pay for premium support even though its still under warranty 

1 REPLY 1

‎03-30-2021 03:10 AM - edited ‎03-30-2021 03:12 AM

HP Recommended

this is the screen where built in keyboard / mouse and a usb mouse and keyboard are disabled , the usb keyboard actually turns off the power led on it as well , so seems hp have a bios setting or hardware setting that unpowers the usb and keyboard on windows set up 

 

img_59687e85ea1bd.jpg

 

if i use a winpe disc keyboard works but built in mouse doesnt and usb keyboard doesnt but a usb mouse does .

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