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e_small-02 Honor Student
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FROZEN LAPTOP

Example: Pavilion x360

I got on the internet and both Chrome and Edge was not responding for appoximate 10 munites. I tried to close out and it would not let me, therefore, and I tried to restart the laplop. It is now frozen and I don't know who to undo it.

 

It a HP Pavilion x360. Not quite sure what operating system. Have not check it, but it is Window 10.

 

Appreciate your help.

 

e_small-02

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Provost Provost
Provost
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FROZEN LAPTOP

Hi,


Please try hard reset: http://support.hp.com/in-en/document/c01684768

See if the issue is resolved.

It'll be useful if you try tapping F2 key as soon as you power on laptop, complete extensive hard drive and memory tests.

Do you have recovery media created after first setup of this notebook?

What is the exact product number, model name of this notebook?
http://support.hp.com/in-en/document/c00033108


Regards

Visruth
I'm a Volunteer AND I don't work for, nor represent HP


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e_small-02 Honor Student
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Thank you.

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Provost Provost
Provost
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You're welcome.

So is your issue resolved?

I'm a Volunteer AND I don't work for, nor represent HP


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