Facing switchoff issue with my laptop

[karanShah71]

Hi friends, I am facing a problem with my laptop. My laptop gest shuts down automatically while doing work, even if the laptop is on charging. I am facing this problem since last week. I am not able to find out any solution for this, so I came here for help. I am the owner of Plus Metal ( [edit ] and with this problem, it has become very difficult to do my work. Please help me solve my problem.

[asmita6658]

Hi @karanShah71

Welcome to the HP Support Community. 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, try these steps - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Also, try updating the BIOS using these steps -  HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

If the issue still persists, please perform a hardware diagnostics -

1) Hold the power button for at least five seconds to turn off the computer.
2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4) Click Extensive Test.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!