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Trendy89
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Factory reset my hp spectra laptop

J3Z13PA#ABG
Microsoft Windows 10 (32-bit)

I've tried everything it has says to factory reset my hp laptop. I have forgotten the power on administration password when I turn on it asks for it I've tried all the ways stated to hard reset but none will work. I even removed the battery still it ask for the password. Please help the model number is 133019TU Product number is J3Z13PA#ABG serial number is [edited]

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Message 2 of 2
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HP Recommended

Factory reset my hp spectra laptop

@Trendy89 

Removing the battery has nothing to do whatsoever with resetting any password.

 

I wish we could help you, but sorry, due to recent changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

Also please note that now, to resolve a forgotten BIOS or power-on password issue, since that password is embedded into the firmware of the system board, to replace that, a system board replacement is required -- and additional customer costs apply, and while the costs vary by laptop model, they are generally around $200 USD. HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

In addition, according to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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