04-14-2017 06:02 AM
This laptop was purchased about 3 years ago by my nephew through an employee program and given to me. I recently tried to install a different version of Ubuntu than the one I had previously been using and about 3/4 of the way through the process "hung" and would not complete. Now, when I try to access the boot options and the bios I am asked for a password. My passwords do not work. I have tried tapping enter 3 times to get the code mentioned in other posts of this nature but just get an "authentication failed" message. Is there anything that can be done to get my laptop back to working order?
04-14-2017 06:06 AM
We are sorry as there is no master password or generator for EliteBooks or ProBooks.
HP Business Notebooks such as Probooks or Elitebooks have more stringent security than consumer models infact they don't produce 'halt codes', the password cannot be derived from the Serial Number and the code is stored in non-volatile memory so removing the RTC cell will not reset the password in this case.
- Please Contact HP Business Notebook support they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
When talking to the HP rep ask them to escalate your service request.
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I am not an HP Employee
04-14-2017 07:19 PM
> Is there anything that can be done to get my laptop back to working order?
Loan the computer back to the nephew.
Maybe, his employer's IT Department set the BIOS-password for this "corporate" computer, as part of their "standard" setup for all computers deployed onto their network.
I just installed UBUNTU (on this computer that I'm now using, to replace the "sunsetted" Windows Vista OS) and it has not created/changed the BIOS-password on this hardware. So, I'm guessing that you never before had set (or needed to use) the BIOS-password.
UBUNTU 16 is running fine (Intel Core2 Duo, 3 Ghz, 2GB DDR3 RAM) as a successor to Windows Vista.