UncleWiggily195 Honor Student
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Failed installation of Ubuntu my passwords for Bios and boot-up options do not work

HP EliteBook 8540w
Linux

I purchased this laptop through an auction my Nephew's company holds when they upgrade their computers about 3 years ago. I downloaded Ubuntu 15.04 on it which worked great. Recently I decided to try a different version of Ubuntu (Lubuntu) instead of just upgrading to 16.04. After 6 months I decided I did not like it and tried to go back to regular Ubuntu, upgrading to 16.04.  During the installation, the process got hung up about 3/4 of the way through and refused to go any farther so I shut the system down and downloaded another USB copy of the U 16.04 OS from a different computer.

 

When I tried to install the OS I was confronted with a request for passwords. The passwords I had on the machine would not work for the bios, the boot options or anything else. Have I turned my nice laptop into a big paperweight?

 

Thank you in advance for any help you can give me.

 

UncleWiggily195

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Dean Dean
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Failed installation of Ubuntu my passwords for Bios and boot-up options do not work


@UncleWiggily195 wrote:

When I tried to install the OS I was confronted with a request for passwords. The passwords I had on the machine would not work for the bios, the boot options or anything else. Have I turned my nice laptop into a big paperweight?

 



Hello @UncleWiggily195

 

Thank you for posting in the HP Support forum. Welcome !

 

You have made a great choice - perfect PC hardware and excellent operating system.

Sending you Tux greetings from a fellow *buntu user   and Elitebook fan :)

 

Don't you worry about this.

 

Are you sure the password you are being asked for is related to the BIOS - for example, when you attempt to access the BIOS (F10)

and it has nothing to do with the operating system ??

 

 

If yes, then you will have to contact HP Business Support for assistance on removing the password.

Most business class notebooks (including yours Elitebook and Probook) have better/stronger security. BIOS password cannot be removed here in the forum.

 

Here is how:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://www8.hp.com/us/en/contact-hp/business-support.html

 

HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. Note that assistance for such issues is usually free of charge for HP business class computers like yours.

 

 

How it works:

You contact HP Business support

Level 1 agent collects all the information from you

Level 1 agent will eventually escalate the case to tier 2 engineer

Tier 2 engineer will contact you via email after several days with instructions

Technical details will be provided by HP or can be found here >> https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/BIOS-not-accessible/m-p/6057462/highlight/fal...

 

 

 

Hope this helps. Please, mark the post as a solution if it helped.

 

Let me know if you face any difficulties.


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