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1 REPLY 1
11-24-2021 10:01 AM
Below is the failure report generated by the code you posted, minus your notebook's serial number.
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
|GU3S23-6A9AS8-MFPX1F-60TX03||OK||0000000000||11/24/21||303||Storage||Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive||Hard Disk 1 Quick Test Failure|
You will need to install a new hard drive and reinstall the operating system.
Below is the link to the service manual where you can find the hard drive removal and replacement procedure.
You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).
After you replace the drive, you can reinstall W10 for free by making bootable installation media with the media creation tool from the link below.
Boot from the installation media, select W10 Home as the operating system to install.
When you get to the part that asks you to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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