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Sunofstars
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Message 1 of 2
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Solved!

Failure ID 0K0FNJ-8M4A8X-GXGGRG-60XC03

HP Recommended
ENVY X360 m6
Microsoft Windows 10 (64-bit)

I ran a diagnostic on my laptop and came up with Hard Drive Short DST Check: FAILED.

Failure ID: 0K0FNJ-8M4A8X-GXGGRG-60XC03

 

Is there not a location on the website where we can check Failure IDs?

 

If not, can I get an explanation on what this code means?

 

Thank you!

-David

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
142,248 65,812 22,262 34,218
Message 2 of 2
Flag Post
HP Recommended

Hi, David:

 

Below is the report generated by the failure code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
0K0FNJ-8M4A8X-GXGGRG-60XC03OK

XXXXXXXXXX

10/13/20303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05098448

 

After you replace the drive, using another Windows PC running Windows 7 64 bit or newer, you can make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

View solution in original post

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1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
142,248 65,812 22,262 34,218
Message 2 of 2
Flag Post
HP Recommended

Hi, David:

 

Below is the report generated by the failure code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
0K0FNJ-8M4A8X-GXGGRG-60XC03OK

XXXXXXXXXX

10/13/20303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05098448

 

After you replace the drive, using another Windows PC running Windows 7 64 bit or newer, you can make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

Was this reply helpful? Yes No
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