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LucyU8
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Failure ID 60cfxd-66f9n9-xd7u3f-c0e503

WH251UT#ABA
Microsoft Windows 7 (64-bit)

I have this failure code and cannot locate the issue - can anybody help?

Failure ID 60cfxd-66f9n9-xd7u3f-c0e503

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Failure ID 60cfxd-66f9n9-xd7u3f-c0e503

Hi:

 

The error code translates to:  Battery 1.

 

Most likely the battery needs to be replaced.

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LucyU8
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Failure ID 60cfxd-66f9n9-xd7u3f-c0e503

Thank you - is this irrespective of being on the AC adapter?

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Failure ID 60cfxd-66f9n9-xd7u3f-c0e503

You're very welcome.

 

Yes.

 

I would remove the AC adapter and see how long the PC runs off the battery.

 

You can also see this link for further battery troubleshooting guidance before replacing it.

 

https://support.hp.com/us-en/document/c04700771

 

If you never run the PC off the battery, you can remove it and just run it off the AC adapter.

 

 

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