Failure ID 6FGFWF-AN9C15-MFPV5G-8D4V03

[dInquisitor]

USB-C port not working, and when I run the diagnostics I get that failure ID.

It has happened twice before and it started working for a while after a bios reset (30 second power button), but now even that no longer solves this problem.

Thanks

[Raj_05]

Hi @dInquisitor,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing issues with the USB-C port on your OMEN 15.6 Inch Gaming Laptop PC, and it's concerning that the problem persists even after a BIOS reset. 

Here are a few steps you can take to try and troubleshoot the issue further:

• Check for Physical Damage: Inspect the USB-C port for any physical damage, debris, or bent pins. Sometimes, a visual inspection can reveal obvious issues.
• Update Drivers and Firmware: Make sure your laptop's drivers and firmware are up to date, including any updates related to the USB-C port. Sometimes, driver or firmware updates can resolve compatibility issues or bugs causing the problem.
• Try Different Devices and Cables: Test the USB-C port with different devices and cables to rule out the possibility of a faulty accessory causing the issue.
• Run System Diagnostics: Apart from the built-in diagnostics, you can also try running other system diagnostics tools or software to further identify the problem.

Given that this issue has recurred multiple times and is now not resolved by a BIOS reset, it's possible that there's an underlying hardware problem with the USB-C port that requires repair or replacement.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support