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‎02-20-2020 10:37 PM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 7 (64-bit)

Once I turn on my laptop, there is no signal for the display. It looks like the Bios needs to be updated, but not sure.

Here is the error number:

Failure ID : 94PSKV-85MA1K-GXGK7G-60QR03

Please advise.

Thanks,

 

1 REPLY 1

‎02-21-2020 01:06 AM

HP Recommended

@Ali105 

Hello,


The test found a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.

 

The following documents are available for reference:
HP PCs - Backing Up Your Files (Windows 10, 8 )
HP PCs - Backing Up Your Files (Windows 7)

The procedure for replacing the hard disk drive can be found in the HP link below.
Removing and Replacing the Hard Disk Drive for HP Pavilion x360 Notebook PCs

In case of need, do not hesitate to contact us.

Best regards,:Wink:



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