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JerryB1950
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Message 1 of 6
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Solved!

Failure ID: 9GF880-8P6AJN-XD7UQ1-6OUN03

HP Recommended
hp laptop
Microsoft Windows 10 (32-bit)

Is my laptop done for?  When I power on I get: "Sign-in process initialization failure".

If I hit F2 when powering up, I get:  Failure ID:  9GF880-8P6AJN-XD7UQ1-6OUN03

Product ID:  XOH85UA#ABA

Hard Drive 1 – Primary HDD Bay*  

 

Any help appreciated.  It may be time to bite the bullet and get a different computer...

 

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
141,518 65,082 22,090 34,014
Message 2 of 6
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HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
9GF880-8P6AJN-XD7UQ1-60UN03OKXXXXXXXXXX3/27/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP Notebook PC (Intel) * Models: 15-ay000 – 15-ay099 * Models: 15-ay100 – 15-ay199HP 250 G5 Notebook...

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can use the cloud recovery tool with another Windows PC running W7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook on the new drive.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

 

 

 

View solution in original post

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Paul_Tikkanen
Level 21
Level 21
141,518 65,082 22,090 34,014
Message 2 of 6
Flag Post
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
9GF880-8P6AJN-XD7UQ1-60UN03OKXXXXXXXXXX3/27/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP Notebook PC (Intel) * Models: 15-ay000 – 15-ay099 * Models: 15-ay100 – 15-ay199HP 250 G5 Notebook...

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can use the cloud recovery tool with another Windows PC running W7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook on the new drive.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

 

 

 

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JerryB1950
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Thanks very much.  Probably cheaper to buy a new PC?  This one is several years old.

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Paul_Tikkanen
Level 21
Level 21
141,518 65,082 22,090 34,014
Message 4 of 6
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You're very welcome.

 

You can buy a 500 GB SSD for around  $65 bucks, if your notebook is otherwise still in great condition.

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JerryB1950
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No, it's really not.  Guess it's time to replace.  Thanks again for your help.

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Paul_Tikkanen
Level 21
Level 21
141,518 65,082 22,090 34,014
Message 6 of 6
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HP Recommended

Anytime. 

 

Glad to have been of assistance. 

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