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ketwo
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Message 1 of 2
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Failure ID: 9U29W8-9LAAG8-MFPW3G-61CT03

HP Recommended
Omen by HP 15-dc0091cl
Microsoft Windows 10 (64-bit)

After running the HP PC Hardware Diagnostics UEFI it returned the following info:

 

HP PC Hardware Diagnostics UEFI

 

Testing Selected Drives: 1

SMART Check: PASSED

Long DST: FAILED

 

FAILURE ID: 9U29W8-9LAAG8-MFPW3G-61CT03

PRODUCT ID: 4LU25UA#ABA

 

Hard Drive 1

 

By Hard Drive 1 is it referring to the HDD SATA drive or the Intel Optane M.2 NVMe drive that has "FAILED"? Like to confirm before I replace the wrong drive  😁

1 REPLY 1
banhien
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Message 2 of 2
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HP Recommended

@ketwo 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

          https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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