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Casey35
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Message 1 of 2
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Failure ID MAM5WX-A3UAQA-MFGG2J-60W503

HP Recommended
hp 17-ca0011ds
Microsoft Windows 10 (64-bit)

Ran diagnostics and get the error code in the subject. Now what? What is it telling me. Is there really a hard drive issue? It says "Hard Drive/SSD 1 - Secondary HDD Bay* Model: . Serial Number" IS there even a drive in the second bay? Why would it try to test something that isn't there if so. etc..

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
MAM5WX-A3UAQA-MFGG2J-60W503OK00000000009/23/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure...

 

Maintenance and Service Guide HP 17 Laptop PC

 

Looking at chapter 1 of the manual, your notebook appears to have a M.2 slot for a SSD, and that may be 'Bay 1.'

 

You may want to consider replacing the 2/5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you should be able to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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