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HP Recommended
HP Notebook - 15-ba009dx
Microsoft Windows 10 (32-bit)

On boot up get HP and swirling dots never finishes booting

1 REPLY 1
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
MFG7PH-8AXAQ7-XD7X6K-60QK03OK0000009/20/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP Notebook PC (AMD) * Models: 15-ba100 – 15-ba199 * Models: 15-ba000 – 15-ba099 * Models: 15-bf100 ...

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can use the HP cloud recovery tool on another PC running Windows 7 64 bit or newer and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

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