Failure ID MFG7PH-8AXAQ7-XD7X6K-60QK03

[Min14]

On boot up get HP and swirling dots never finishes booting

[Paul_Tikkanen]

Hi:

Below is the failure report generated by the code you posted, minus your PC's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

MFG7PH-8AXAQ7-XD7X6K-60QK03

OK

000000

9/20/21

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

You will need to install a new hard drive and reinstall the operating system.

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

HP Notebook PC (AMD) * Models: 15-ba100 – 15-ba199 * Models: 15-ba000 – 15-ba099 * Models: 15-bf100 ...

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

After you replace the drive, you can use the HP cloud recovery tool on another PC running Windows 7 64 bit or newer and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use that utility...

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support