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Mtfoster
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Message 1 of 2
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Failure ID Q31WM9-7T5ALJ-MFPWMF-60SJ03

HP Recommended
HP NOTEBOOK 17-p121wm

Hard Drive SMART  Check:  PASSED

Hard Drive Short DST Check: FAILED

Failure ID Q31WM9-7T5ALJ-MFPWMF-60SJ03

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
Q31WM9-7T5ALJ-MFPWMF-60SJ03OK00000000005/26/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

NB_MSG_Caramel_1.1_Win10_811417-003 (hp.com)

 

After you replace the drive, you can reinstall W10 for free by making bootable installation media with the media creation tool from the link below.

 

You will need to have access to another Windows PC running Windows 7 64 bit or newer and an 8 GB USB flash drive to create the installation media.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

HP Notebook - 17-p121wm Software and Driver Downloads | HP® Customer Support

 

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