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CarlBuyer Student
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Failure ID: m4gg2x-7h483x-mfpwl1-60qv03

Envy
Microsoft Windows 7 (64-bit)

After computer crashed (screen blank, and could perform any operations in safe mode boot), rebooted normally and

HP PC Hardware Diagnostic UEFI display

 

Smart Check: Pass

Short DST: Failed

 

Failure ID: m4gg2x-7h483x-mfpwl1-60qv03

Product ID:GOT55AV

 

Hard Drive 1

 

 

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Failure ID: m4gg2x-7h483x-mfpwl1-60qv03

Hi,

 

The 24 character error code is a failure of the short Disk Self Test ( DST ) and would indicate that the Hard Drive is starting to fail and needs to be replaced. 

 

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

 

Regards,

 

DP-K

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