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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: Failure ID
Create an account on the HP Community to personalize your profile and ask a question
Accepted Solutions
07-01-2016 12:09 AM
Hi,
You will need to replace the hard drive.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of your notebook - see Here for a further explanation.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
06-30-2016 11:49 PM
Hi,
The error code is a Hard Drive Smart test failure.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
07-01-2016 12:09 AM
Hi,
You will need to replace the hard drive.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of your notebook - see Here for a further explanation.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
10-23-2016 09:24 PM
Hello David PK
I have the same problem and I am out of warranty and would like a guide on replacing the Hard Drive myself. I am currently backing up all my files. Should I copy all the programs too?
My errror code is:
Smart Check Failed
Hard Disk 1
Test Failure
Failure ID 9G88XH-5MC899-MFGH5G-60D503
Product ID LW354UA#ABA
Model HP Pavillion g6 Notebook PC
System ID 169B
Serial Number 5CG1240YJQ
My email address is mlloyd1234@yahoo.com. Can you please contact me
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